服务条款

NINOKO (ninokokid.com)

Effective Date: 24 December 2025

1. Company Information

NINOKO is owned, operated, and managed by:

OASIS CTG ALLIANCE SDN. BHD.
Business Registration No.: 202501047721 (1649129-H)
Business Address:
NO. 25, JALAN PP 11/3,
TAMAN PUTRA PERDANA,
47130 PUCHONG,
SELANGOR, MALAYSIA

Email: oasisctg1015@gmail.com

(“Company”, “we”, “us”, “our”)

2. Acceptance of Terms

By accessing, browsing, or using the NINOKO website or purchasing any products from us (collectively, the “Services”), you agree to be legally bound by these Terms of Service.

If you do not agree to these Terms, you must immediately discontinue use of the Services.

3. Eligibility & Parental Responsibility

  • You must be at least 18 years of age and legally capable of entering into a binding contract.

  • NINOKO products are intended for children, but purchases must be made by parents or legal guardians.

  • By placing an order, you confirm that you are a parent, guardian, or authorized adult responsible for the child’s use of the product.

We do not permit children to create accounts or place orders.

4. Product Information & Medical Disclaimer

  • NINOKO products are dietary supplements, not medicines.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • Product information provided on the website is for general informational purposes only and does not constitute medical advice.

You are solely responsible for:

  • Reviewing ingredient lists

  • Consulting a qualified healthcare professional before use

  • Determining suitability for the child

5. Orders, Pricing & Availability

  • All products are subject to availability.

  • Prices, descriptions, and specifications may be changed at any time without notice.

  • We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.

Errors in pricing or product information may result in order cancellation and refund.

6. Order Acceptance & Payment

  • Placing an order constitutes an offer to purchase, not acceptance.

  • We reserve the right to accept, reject, or cancel any order for any reason.

  • Payments are processed via third-party payment gateways.

We do not store or process payment card details directly.

7. Shipping & Delivery

  • Delivery timelines provided are estimates only.

  • We are not liable for delays caused by couriers, customs clearance, force majeure events, or circumstances beyond our control.

  • Risk of loss passes to the customer upon dispatch, unless otherwise required by law.

8. Returns & Refunds

All returns, exchanges, and refunds are governed by the NINOKO Refund & Return Policy, which forms an integral part of these Terms.

Due to hygiene and safety reasons:

  • Opened or unsealed supplements are strictly non-refundable

Please review the Refund & Return Policy before making a purchase.

9. Intellectual Property

All content on the NINOKO website, including text, images, graphics, logos, videos, and software, is the property of OASIS CTG ALLIANCE SDN. BHD. or its licensors.

No content may be reproduced, distributed, or used without prior written consent.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Misrepresent your identity or eligibility

  • Attempt to interfere with website security or operations

  • Upload malicious code or harmful content

We reserve the right to suspend or terminate access for violations.

11. Limitation of Liability

To the fullest extent permitted by law:

  • The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of the Services or products.

  • Use of NINOKO products is at your own risk and responsibility.

Nothing in these Terms limits liability that cannot be excluded under Malaysian law.

12. Indemnity

You agree to indemnify and hold harmless OASIS CTG ALLIANCE SDN. BHD., its directors, officers, employees, and agents from any claims, damages, or expenses arising from:

  • Misuse of products

  • Breach of these Terms

  • Violation of applicable laws

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Changes to Terms

We reserve the right to amend these Terms at any time.
Changes take effect upon publication, with the Effective Date updated accordingly.

Continued use of the Services constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms, please contact:

OASIS CTG ALLIANCE SDN. BHD.
📧 Email: oasisctg1015@gmail.com